PAYMENT TERMS
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The Sleep Theory will provide an invoice outlining all services to be rendered and collect payment in full before the initial consultation with the client. Payments can be processed via UPI, bank transfers, or cash. Cash payments too should be made prior to the consultation calls. The client will have the option to seek additional support from The Sleep Theory if desired, at a rate dependent upon the level of support being sought.
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When a client opts for a one-time consultation and decides to join the long-term plan, the consultation fee can be deducted from the long-term plan only if the decision is made within 7 days of the one-time consultation. Anyone who decides to join the long-term plan after 7 days from the last consultation will have to pay the full amount of whichever service they opt for.
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Refunds are at the sole discretion of The Sleep Theory. The invoiced amount paid by the client is considered non-refundable. Refunds in some exceptional cases will be made via the same payment method as the original payment.
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GENERAL TERMS & CONDITIONS
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It is mandatory to fill out the form on the website before setting up any calls (initial call/one-time consultation).
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All consultations will be virtual. Physical meetings will be arranged only when there is a mutual understanding between The Sleep Theory and the client.
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Following the initial phone consultation, the client will receive any customised sleep plans or other documentation included with their purchased consultation via email/WhatsApp within 48 hours, unless otherwise notified by The Sleep Theory and the client.
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Minimum WhatsApp support is provided in the mentioned plans. Major queries and detailed support will be given during the follow up calls, which shall take place every 2 days.
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The client agrees to follow the plan using their best judgment and commit to working with The Sleep Theory for a 15/21 day period to establish healthy sleep habits for the client’s child. Each day's journal needs to be shared with The Sleep Theory at least 6 hours prior to the regular follow-up calls.
Please ensure that the client communicates clearly with The Sleep Theory, in order to deliver the best possible service while the client is working on changing their baby’s sleep patterns.
​The client should agree to follow safe sleeping practices in line with the safe sleep guidelines and recommendations suggested by The Sleep Theory. The client should notify The Sleep Theory of any unsafe sleep practices and understand that they are not liable for their baby’s safety, and only they are. The client to check with their GP if baby has any medical conditions that prevent them from being sleep trained safely. The client to disclose any medical condition, if any that their baby has to The Sleep Theory.
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The client should keep in mind, that the sleep plan and guide are meant for their baby and them only and should not be shared with a third party. Any party found to be sharing sleep plans and guides will be liable for the cost of the shared program.
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Any changes that the client happens make to their baby's sleeping or eating arrangements will be just their decision. We at The Sleep Theory only make suggestions or give our opinion with respect to the change, which the client is responsible for choosing to implement.
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The Sleep Theory provides the www.thesleeptheory.in website to promote a broad understanding of their way of working. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new healthcare regimen.
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The Sleep Theory will use reasonable efforts to include up-to-date and accurate information in consultations but makes no warranties or assurances as to the accuracy or completeness of the information provided. The Sleep Theory shall not be liable for any damages or injury resulting from the client’s reliance on any information provided by The Sleep Theory. This consultation may provide references to outside materials and resources but will have no responsibility for the content of such other references and shall not be liable for any damages or injury arising from that content. Any references provided by The Sleep Theory are provided merely as a convenience to the client.